Frequently Asked Questions


Viator Gear has free standard shipping within the USA. Do you need your order faster? Contact us for pricing on other shipping options.

Most orders ship out within 24 to 72 hours.

Back ordered

Our team will notify you about back ordered items. We will inform you about the expected delay, or provide you with other options.


Viator Gear accepts returns or exchanges within 30 days of receiving your order as long as the product is still in the original condition. Please contact us for a return authorization.

Buyer is responsible for return shipping unless the product is defective or damaged. Once we receive your return, we will issue a refund or credit within 14 days and send you an email confirmation.


All payments through ViatorGear.com are secure through Stripe.com. You can pay with a major credit card.

Does Viator Gear collect taxes in any states?

Yes, taxes are collected on any products shipped to Florida and Illinois.

Please contact us with any questions.

Thank you for shopping with us!
Viator Gear Team